Privacy Policy | solarbet Official Gaming Platform Philippines

Last Updated: 2026-08-23

Privacy at a Glance

What we collect: Identity, contact, payment details, and technical usage data.
Why we collect it: To manage your account, process payments, and prevent fraud.
Who sees it: Our internal teams and essential partner service providers.
How long we keep it: For the life of your account plus durations required by Philippines law.
Your control: You can request access, correction, or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy describes how solarbet collects, uses, and protects the information of users accessing our platform within the Philippines. By using our services, you agree to the practices described here.

This policy applies solely to the solarbet platform. It does not apply to third-party websites, external payment portals, or other services you may visit after leaving our site. We encourage you to review the privacy policies of any external sites you interact with.

2. Personal Information We Collect

We collect information necessary to provide a secure and compliant gaming environment.

Account & Identity

Username, email, date of birth, and contact details to establish your identity and ensure eligibility.

Verification Documents

Government-issued IDs or residency proof used for KYC (Know Your Customer) compliance.

Payment Data

Payment method details and transaction history to process deposits and withdrawals securely.

Gaming Activity

Records of games played, bets placed, and winnings to manage your account and provide support.

Technical Data

IP address, browser type, device ID, and operating system for security and site optimization.

Communication Records

Logs of your interactions with our support team to resolve queries and improve service.

3. How We Collect Data

We gather information through three primary channels:

Directly from you: When you register an account, complete verification, or contact support.
Automatically: Through cookies and technical logs when you navigate the site.
Partner Providers: From verified service providers who assist in identity verification and payment processing.

4. Why We Use Data

Your data is used for specific, legitimate business and legal purposes:

Account Management: To create, maintain, and secure your player profile.
Financial Transactions: Processing your deposits and withdrawals via partner payment providers.
Compliance: Verifying your age and identity to prevent underage gambling and fraud.
Security: Detecting multi-accounting, bot activity, and preventing unauthorized access.
Personalization: Tailoring the user interface and content to your preferences.
Legal Obligations: Fulfilling reporting requirements applicable to gambling operators in the Philippines.
Marketing: Sending promotional offers and updates, provided you have given explicit consent.

5. When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for operation or law:

Operational Partners: With payment processors, KYC verification services, and technical infrastructure providers.
Legal Requirements: When mandated by law or when required to respond to valid requests from relevant authorities.

6. How We Protect Data

We employ industry-standard safeguards to protect your information:

Encryption: Use of secure protocols to encrypt data during transmission between your device and our servers.
Access Control: Strictly limiting internal access to personal data to authorized personnel only.
Isolation: Financial data is handled through secure, isolated channels provided by our payment partners.
Monitoring: Continuous monitoring of system logs to detect and respond to potential security threats.

7. Cookies and Tracking

We use cookies to enhance your experience, remember your preferences, and maintain security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your circumstances, you have the following rights regarding your data:

Access & Correction: Request a copy of your data or correct inaccurate information.
Deletion: Request the removal of your personal data.
Portability: Request the transfer of your data to another service.
Objection: Object to specific processing activities or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on our Support page.

Note: Please be aware that even after an account is closed, we must retain certain records to comply with anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we keep the necessary data for the duration required by applicable law in the Philippines to satisfy legal, auditing, and regulatory obligations.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that a minor has created an account, that account will be terminated immediately, and any funds will be handled according to our Terms. Parents or guardians who suspect a minor is using our platform should report this via our support channels.

11. Cross-Border Transfers

To provide our services, some of our technical and operational partners may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data during these transfers.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage users to regularly check the "Last Updated" date at the top of this page to stay informed about how we handle their data.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy, please reach out to us through the official contact channels listed on our Support page.